User Agreement

TERMS OF SERVICE & USER AGREEMENT HETEROGEN.CO.ID

Important Notice:

Welcome to heterogen.co.id. This User Agreement constitutes a legally binding contract between you (hereinafter referred to as the “User” or “Client“) and the Management of Heterogen (hereinafter referred to as “We“, “Us“, or “Our“) as the lawful owner of this website and the service provider for Event Organizer, Trip Management, Brand Activation, and Production House.

By accessing, browsing, or utilizing any services on heterogen.co.id, the User acknowledges that they have read, understood, and agreed to be bound by all the terms and conditions outlined below.

1. Scope of Services

We provide detailed information, consultations, and booking management for 4 (four) core pillars of service:

  • Event Organizer: Comprehensive corporate event management, gatherings, and conferences.
  • Trip Management: Tailored incentive travel, company outings, and high-impact team-building programs.
  • Brand Activation: Tactical marketing strategies, experiential exhibitions, and product launches.
  • Production House: Corporate video production, cinematic event documentation, and multimedia content creation.

2. Pre-Execution Workflow

Every commercial engagement between Us and the Client must systematically undergo 4 (four) official phases before any field execution begins:

  1. Discovery & Briefing: The Client must provide accurate project goals, target audience profiles, and budget constraints.
  2. Concept & Strategy Proposal: We formulate tactical concepts and transparent Bill of Quantities (RAB/Quotation) based on the Client’s brief.
  3. Contract & Legal Agreement: The partnership becomes legally binding once both parties sign a Service Agreement (KKS) or a formal Purchase Order (PO) is issued, and the Client fulfills the down payment.
  4. Pre-Production & Site Survey: We finalize technical logistics, and the Client conducts a final review of the Technical Handbook.

3. Payment and Cancellation Policies

  • Payment Terms: All payment milestones must strictly adhere to the schedule stipulated in the signed Service Agreement. Valid payments must be transferred exclusively to the designated bank account under the corporate name of Heterogen (not personal accounts).
  • Cancellation by Client: If the Client unilaterally cancels a project after signing the contract, the deposit paid remains non-refundable, and the Client must settle any pre-production operational expenses already incurred.
  • Force Majeure: In the event of natural disasters, government regulations, or other legally recognized emergencies, both parties agree to reschedule the project without penalty fees.

4. Intellectual Property Rights

  • All visual assets, texts, logos, source codes, and creative concepts displayed on heterogen.co.id are the lawful property of Heterogen and are protected under the Copyright Laws of the Republic of Indonesia.
  • For Production House services, the copyright of the final video/documentation deliverables shifts to the Client upon 100% full payment settlement. However, We retain the right to use snippets of the deliverables as promotional portfolio material on Our website and social media channels.

5. Limitation of Liability

  • We commit fully to mitigating operational risks through curated third-party vendors. However, We hold no liability for any indirect losses, client business failures, or brand activation metrics that fall short of the Client’s internal sales expectations outside the signed contract parameters.
  • We are not responsible for any misuse of information or malicious content encountered via third-party external links outside the official heterogen.co.id domain.

6. Governing Law and Dispute Resolution

  • This Agreement is governed by and construed in accordance with the laws of the Republic of Indonesia, including but not limited to Law No. 11 of 2008 concerning Electronic Information and Transactions (UU ITE).
  • Should any dispute or difference of opinion arise, both parties agree to first seek an amicable resolution through consultation. If a consensus cannot be reached, the dispute will be resolved legally through the District Court where our corporate legal entity is registered.

7. Amendments to Terms

We reserve the right to amend, modify, or update the contents of this User Agreement at any time without prior written notice. Such changes take effect immediately upon being published on this page.