Term & Conditions

TERMS & CONDITIONS HETEROGEN.CO.ID

Effective Date: July 11, 2026

These Terms & Conditions (hereinafter referred to as “Terms“) govern the commercial relationship, service procurement, and transactional procedures between Heterogen Management (hereinafter referred to as “We“, “Us“, or “Our“) and the purchasing entity or client (hereinafter referred to as the “Client“).

By executing a service request or signing a corporate brief with Us, the Client agrees to comply with and be strictly bound by these Terms.

1. Quotation and Proposal Validity

  • Validity Period: All project proposals, concepts, and price quotations (Rencana Anggaran Biaya / RAB) issued by Us remain valid for a maximum of 30 (thirty) calendar days from the date of issuance, unless stated otherwise in writing.
  • Price Adjustment: If the Client fails to confirm the project within the validity period, We reserve the right to revise the pricing to reflect fluctuating vendor rates, currency changes, or venue availability.

2. Booking, Payment Milestones, and Taxes

  • Project Confirmation: A project is officially confirmed only after both parties sign the formal Service Agreement (Kontrak Kerja Sama) or the Client issues an approved Purchase Order (PO).
  • Payment Schedule: Unless specified otherwise in the specific project contract, the Client must adhere to the standard payment structure below:
    • Down Payment (DP): 50% of the total contract value, due immediately upon contract signing to secure venues, talent, and vendor bookings.
    • Progress Payment: 30% of the total contract value, due upon the completion of the Pre-Production/Planning phase (Step 4 of the workflow).
    • Final Balance: 20% of the total contract value, due no later than 7 (seven) working days before the execution/production date.
  • Taxation: All financial quotations issued by Us are subject to applicable Indonesian corporate taxes (such as VAT/PPN and Income Tax/PPh) and will be detailed clearly in the official commercial invoices.

3. Client Obligations and Deliverables

  • Materials Submission: The Client must provide all necessary assets (including high-resolution corporate logos, brand guidelines, copyright-cleared media, and accurate guest/participant lists) within the timeline agreed upon during the Briefing phase.
  • Delayed Approvals: We hold no liability for delays in project execution, venue losses, or missed production deadlines caused by the Client’s delay in providing necessary data, assets, or feedback approvals.

4. Event Changes and Rescheduling

  • Scope Alteration: Any requests by the Client to change the scope of work, event concept, or venue after the contract signing must be submitted in writing. We will calculate the cost variations and present an official Addendum to the contract.
  • Client Rescheduling: If the Client requests a change of date for an event or trip:
    • The Client must submit the request at least 30 (thirty) days prior to the original execution date.
    • The Client shall bear all additional fees charged by third-party vendors (such as non-refundable hotel deposits or transport cancellation penalties).

5. Vendor Management and Deliverable Standards

  • Independent Discretion: As an integrated agency, We retain full professional discretion to select, manage, and replace third-party sub-contractors (such as catering, audio-visual providers, and transport rentals) to ensure the strict quality standards of the project are met.
  • Production Deadlines: For Production House services, the estimated post-production timeline presented in the proposal is contingent upon swift review cycles by the Client. We reserve the right to adjust delivery dates if feedback rounds exceed 3 (three) working days per cycle.

6. Termination of Contract

  • Breach of Contract: Either party may terminate the agreement immediately if the other party materially breaches its obligations and fails to cure such breach within 7 (seven) working days after receiving a written warning notice.
  • Default on Payment: If the Client fails to complete payment milestones according to the scheduled deadlines, We reserve the absolute right to halt all pre-production work or cancel the field execution entirely, without any liability for damages incurred by the Client.

7. Dispute and Arbitration

  • These Terms are governed by the laws of the Republic of Indonesia.
  • Any disputes arising from the interpretation or execution of these Terms that cannot be resolved amicably through consultation shall be referred to and final settled through the District Court of Jakarta (Pengadilan Negeri), or any other competent court under our corporate legal registration domain.