Privacy Policy

PRIVACY POLICY HETEROGEN.CO.ID

Effective Date: July 11, 2026

At heterogen.co.id, operated by Heterogen Management (hereinafter referred to as “We“, “Us“, or “Our“), we prioritize the confidentiality and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when using our website and commercial services (Event Organizer, Trip Management, Brand Activation, and Production House).

By accessing our website and engaging with our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies you as an individual or relates to an identifiable business entity. This includes:

  • Personal and Corporate Identifiers: Name, corporate title, company name, email address, phone number, and physical office address collected when you submit an inquiry form or initiate a project brief.
  • Project and Transactional Data: Details regarding your event requirements, budget brackets, travel preferences, and billing information (including corporate tax identifiers).
  • Technical and Usage Data: IP addresses, browser types, device information, and website browsing patterns collected automatically through cookies and tracking technologies to optimize your user experience.

2. How We Use Your Data

We process your personal information based on legitimate business interests and legal requirements. We utilize your data to:

  • Formulate tailored project proposals, quotation budgets, and operational Technical Handbooks for your brand.
  • Communicate project updates, negotiate contracts, and process secure financial invoices.
  • Analyze website traffic and user engagement patterns to improve the user interface and functionality of heterogen.co.id.
  • Comply with legal, regulatory, and corporate auditing obligations in effect within the Republic of Indonesia.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal or corporate data to third parties. We only share your information with trusted entities under strict confidentiality agreements, including:

  • Verified Third-Party Vendors: Ground transport operators, hotel partners, venue managements, and specialized equipment suppliers strictly to execute your contracted Event or Trip Management project.
  • Legal Authorities: Government bodies or law enforcement agencies when compelled by a valid judicial order or to protect our legal rights under Law No. 27 of 2022 concerning Personal Data Protection (UU PDP).

4. Data Retention and Security

  • Security Measures: We implement robust administrative, technical, and physical security protocols to shield your personal data against unauthorized access, loss, alteration, or disclosure.
  • Retention Period: We retain your business and personal information only for as long as necessary to fulfill the commercial purposes outlined in your service contract, or to comply with statutory financial data retention laws.
  1. Your Data Protection Rights

Under applicable data protection laws, you possess the right to:

  • Request access to the personal data we hold about your profile or corporation.
  • Request immediate corrections to any inaccurate, incomplete, or outdated information.
  • Request the deletion of your personal data from our active marketing databases, subject to ongoing legal or contractual retention requirements.

6. Third-Party Links

Our website, heterogen.co.id, may contain links to external third-party websites or services. We do not exercise operational control over the privacy policies, content, or practices of these external sites, and we advise you to review their policies independently.

7. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect changes in our operational procedures or updated legal frameworks. We will notify you of any material changes by updating the “Effective Date” at the top of this page.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact our data management team at admin@heterogen.co.id.